Warranty & Repair
We can be reached anytime by email: [email protected]
Call or Text, Mon-Friday 10am-7pm EST 855-955-AXYS (2997)
-IF YOU REQUEST A SIGNATURE ON YOUR RETURN IT CAN INCREASE PROCESSING TIME BY 4 DAYS
-IF YOU SEND A MACHINE BACK FOR REPAIR, BE SURE TO INCLUDE YOUR NAME ON THE PACKAGE
-DO NOT SEND YOUR GRIP, ONLY SEND YOUR MACHINE
PO Box 11581
Lexington, KY 40576
Shipping Reimbursement via PayPal
If you are shipping us a machine which is under warranty and you want to be reimbursed for return shipping costs, do these 2 things:
1 – Text a photo of the shipping receipt so that we can see the date, price and tracking number to 855-955-2997
2 – Text your PayPal address to the same number.
*reimbursements are processed on the 1st and the 15th of every month.
*reimbursement does not cover the cost of signature or added insurance
Every Axys Machine is warrantied for 1 year after the date of its sale to you whether its purchased from us or from one of our distributors.
Warranty covers any mechanical failure due to manufacturing defects.
Warranty does not cover damage.
If there is a problem with your machine covered by warranty it will be handled quickly and at no cost to you. Typical turnaround time is 2 weeks, from the day you ship to the day you receive.
-Before you send anything in for repair you need to fill in the form below. The address you provide in the form is the address your machine will be returned to so be sure it’s the correct address. Make sure you provide contact information we can reach you with in case we need to.
-If you have spoken with us and you have a valid warranty issue, your shipping charges will be reimbursed (see above).
-If you’re outside of warranty or damaged your machine and you need to pay for service, click here
Contact Form – for General Messages
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