Warranty & Repair
We can be reached anytime by email: [email protected]
Call or Text, Mon-Friday 10am-7pm EST 855-955-AXYS (2997)
IF YOU REQUEST A SIGNATURE ON YOUR RETURN IT CAN INCREASE PROCESSING TIME BY 3 DAYS
IF YOU SEND A MACHINE BACK FOR REPAIR, BE SURE TO INCLUDE YOUR NAME ON THE PACKAGE
PO Box 11581
Lexington, KY 40576
Shipping Reimbursement via PayPal
If you are returning a machine under warranty and you want to be reimbursed for return shipping costs, do these 2 things:
1 – Text a photo of the shipping receipt so that we can see the date, price and tracking number to 855-955-2997
2 – Text your PayPal address to the same number.
*reimbursements are processed on the 1st and the 15th of every month.
*reimbursement does not cover the cost of signature or added insurance
Every Axys Machine is warrantied for 1 year after the date of its sale to you whether its purchased from us or from one of our distributors.
Warranty covers any mechanical failure due to manufacturing defects.
Warranty does not cover damage.
If there is a problem with your machine covered by warranty it will be handled immediately and at no cost to you.
-To claim warranty repair you must fill out the form below. The address you provide in the form is the address your machine will be returned to so be sure it’s the correct address. Make sure you provide contact information we can reach you with in case we need to.
-If you have spoken with us and you have a valid warranty issue, your shipping charges will be reimbursed (see above).
-If you need to pay for service, click here
Contact Form – for General Messages
Shop at axys rotary for tattoo machine, rotary tattoo machine, pen tattoo machine, tattoo machines, rotary tattoo machines, axys fehu, axys valhalla and valhalla pen.