FAQ

 Here are a few answers to frequently asked questions

Who is allowed to purchase?

Professional tattoo artists.  Every customer is checked before shipping to find verification that they are a professional. In the event an order has been placed and the customer has failed validation the order will be refunded and canceled. Apprentices are allowed to purchase if they can provide proof of their affiliation with the shop they are apprenticing in.

 

Are your machines warrantied?

All machines are warrantied for 1 year against manufacturer defects.  Under normal operating conditions these include failure to operate, and malfunction due to defective parts.  If your machine is suffering and it’s our fault we will fix the problem for you at our cost, including return shipping.

 

What is the turnaround time for my order?

Most orders ship same day or next day.  If there is a delay you will be notified immediately and if you have already paid you will have the option to get a full, immediate refund.

 

What shipping carriers do you use?

UPS and USPS.  No matter where you live we will reach you at the most affordable rate possible.

We also ship international and have no difficulty accepting international payments.

 

How do I order and what forms of payment do you take?

Online or through our distributors

Your payment information is encrypted and transmitted securely – this is an SSL protected website.

We take:

  • All major credit cards through our Site or through Paypal
  • Paypal

 

International customers are welcomed!

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